With its spectacular location and stunning views, a suite at the Pullman Quay Grand is always in high demand, especially in the peak summer and New Year season. Room servicing times must be fast, professional and efficient to keep up with demand.
Executive Housekeeper, Christian Tapia found traditional housekeeping trolleys were not the ideal solution for the Pullman Quay Grand as they took up precious space in the hallway and staff needed to make multiple trips back and forth between the cart and a room. "Maximising speed and efficiency is the holy grail of any hotel housekeeping service. Eliminating any inefficient processes such as repeated trips to the cart in the hallway or storeroom makes a big difference," Tapia explained. The traditional housekeeping trolleys posed a challenge in confined spaces, especially hotel corridors. "Damage to walls is a common issue for all hotel properties.
Aesthetics are extremely important in a five-star hotel, especially in busy thoroughfares like our hallways, so maintaining the appearance of these areas helps preserve the hotel’s sophisticated, luxurious appeal," he said. "The hotel has 70 suites so it is a small property, but it feels much bigger and busier with our daily conference guests and patrons of our Q-Dining restaurant and newly-opened Hacienda Bar. Keeping hallways clear is appreciated by everyone." At the Pullman Quay Grand, the all-female housekeeping team have very physical jobs. It is a priority to lighten their load, wherever possible. The right equipment can reduce Workplace Health and Safety risk. Read the full article in the PDF.
